Description
We’re Hiring: System Administrator
Join our team as a System Administrator and take charge of Genesys Contact Center configuration, system integrations, and Microsoft Power Platform solutions. If you have experience in Genesys, PowerApps, Power Automate, and Power BI, we want to hear from you!
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We offer a wide range of exciting opportunities across various sectors. Check out some of the Latest Jobs in Dubai currently available:
Positions:
- System Administrator
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As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:
Licenses & Contracts Management:
- Coordinate with vendors and users for role assignments and user management.
- Validate and process monthly billing and financial operations.
- Review and revise annual renewal and support contracts with vendors.
- Genesys Contact Center Configuration & Management:
- Set up and configure Genesys Contact Center solutions, including:
- Routing strategies and IVR digital flow management.
- Configuring channels (email, voice, WhatsApp, chat).
- Managing DID ranges and call routing.
- Creating and maintaining agent scripts and canned responses.
- Configuring customer interaction queues across multiple channels.
- Managing data tables in Genesys Architect.
- Configure and manage integrations, including APIs and third-party applications such as KARIX, ConnectInsight, and ApifyCloud.
- Integrate Genesys with PowerApps, Dynamics 365 Voice of Customer, and OTOLink Automotive for voice, email, WhatsApp, and web chats.
- Support additional Genesys configurations and integrations as they arise.
Maintenance, Monitoring & Troubleshooting:
- Perform routine maintenance, updates, and system monitoring to ensure platform reliability.
- Diagnose and resolve technical issues, escalating to vendors as needed while ensuring SLA compliance.
- Provide technical support to agents, supervisors, and stakeholders for daily operations.
Reporting & Analytics:
- Generate and analyze Contact Center performance reports.
- Utilize built-in reporting tools and Microsoft Power BI to identify trends and recommend improvements.
Integration Management:
- Collaborate with IT teams to integrate Genesys with enterprise systems, including CRM, ERP, Oracle Fusion, Autoline/Keyloop, OTOLink, Yardi, and Odoo.
- Training, Documentation & Compliance:
- Train end-users on new features and maintain technical documentation.
- Ensure security standards and compliance requirements are met.
- Stay updated on Genesys advancements and industry trends for continuous improvement.
Microsoft Power Platform Responsibilities:
- Develop PowerApps: Design and customize canvas and model-driven apps to meet business needs.
- Automate Processes: Implement cloud and desktop flows using Power Automate for business process automation.
- Data Analysis & Reporting: Create interactive dashboards and reports using Power BI for data visualization and decision-making.
- Stakeholder Collaboration: Gather requirements and develop solutions that align with business objectives.
- Troubleshooting & Support: Identify and resolve issues in Power Platform solutions, ensuring seamless performance.
- Documentation & Training: Maintain technical documentation and assist end-users with training and troubleshooting.
- Continuous Learning: Stay updated with Power Platform updates and best practices to enhance system functionality.
Latest Jobs in Dubai Jobs >> Click Here <<
Requirements
To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:
- Experience in configuring and managing Genesys Contact Center solutions.
- Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents).
- Strong understanding of system integrations, APIs, and enterprise applications.
- Ability to analyze data and create performance reports.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration skills to support end-users and stakeholders.
- Knowledge of compliance and security best practices.
This role is ideal for candidates with a deep understanding of Genesys Contact Center solutions and Microsoft Power Platform tools, ensuring seamless system operation, automation, and business efficiency.
Latest Jobs in Dubai >> Click Here <<
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Benefits
- Family Benefits
- Paid Leave
- Medical Insurance
- Travel Tickets
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Unlock Your Future with the Latest Jobs in Dubai
Dubai is a thriving hub of innovation and opportunity, and the Latest Jobs in Dubai provide the perfect platform for you to advance your career. Whether you're looking for a fresh start or aiming to take the next step in your professional journey, the diverse range of Jobs in Dubai ensures there's something for everyone.
Don’t miss your chance to be part of one of the world’s most exciting work environments. Explore the Latest Jobs in Dubai today, apply for the role that suits your expertise, and take the first step towards a rewarding and fulfilling career.
About Company:
The Juma Al Majid Holding Group began its humble beginnings in 1950 with the drive and vision of its founder - H.E. Juma Al Majid. The Group today is a conglomerate employing 7,500+ employees with over 35 companies operating across multiple industries including Automotive, Heavy Equipment, Fast Moving Consumer Goods, Watches, Home Appliances, Office Equipment, Real Estate, Travel & Tourism, Contracting & Services (pillars within which include manufacturing, electro-mechanical contracting, facilities management, and technical products trading) and Investment. The conglomerate is governed by the leadership of the Chairman H.E. Juma Al Majid, Vice-Chairman Mr. Khalid Juma Al Majid, Group Chief Executive Officer Mr. Tarig Shalabi and a team of select top management.
Latest Jobs in Dubai >> Click Here <<
How to Apply?
To be considered for any career position at Juma Al Majid Holding Group L.L.C, please apply through the application form or send your updated CV in Word or PDF format to Here
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