Hiring: Business Systems Analyst | The Cigna Group

Description

We are seeking a highly motivated and skilled Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications.

As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and the ability to explain complex concepts to non-technical users.

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Positions:

Business Systems Analyst

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Responsibilities

As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:

Requirements Gathering & Analysis:

Collaborate with stakeholders to understand business goals, processes, and pain points.
Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.
Build extensive knowledge of business operations to analyze current work procedures and practices.
Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

Act as a bridge between business teams, IT developers, and third-party vendors
Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables
Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.
Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

Develop detailed use cases, process flows, and system designs to support application development
Participate in systems analysis design sessions to ensure technology solutions meet business needs
Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model
Monitor and report on project progress, risks, and issues to ensure on-time delivery
Provide support to development and QA teams throughout the full lifecycle of any project/programme
Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

Participate in User Acceptance Testing (UAT) to validate system functionality
Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

Gather user feedback post-launch and propose enhancements for continuous improvement
Collaborate with support teams to address issues and maintain system performance

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Requirements

To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:

Bachelor’s degree in business, IT, or a related field
Minimum 3-5 years of experience as a Business Analyst, preferably in the healthcare or technology sectors
Experience working on application launches or digital transformation projects in the Middle East is a plus
Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)
Knowledge of software development lifecycle (SDLC) and agile methodologies
Excellent communication, interpersonal, and negotiation skills
Analytical mindset with a problem-solving approach
Ability to work in a fast-paced, cross-functional environment
Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language
Strong team player with a focus on achieving results collaboratively

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About Company:

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.

The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.

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How to Apply?

To be considered for any career position at The Cigna Group, please apply through the application form or send your updated CV in Word or PDF format to Here

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Hiring: Business Systems Analyst | The Cigna Group | Latest Jobs in Dubai 2025