Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of Parts, Accessories & Merchandise (when required). Support the service department with Parts & accessory fitment needs, invoicing of Jobs and cash ups.
Description
Do you have a passion for customer service and an interest in the world of Parts, Accessories, and Merchandise? Harley-Davidson Dubai branch is looking for a Parts and Accessories Consultant to help create exceptional experiences for our customers while keeping operations smooth and efficient.
You'll be the go-to expert for our customers, helping them find the perfect Parts, Accessories, and Merchandise while supporting our Service Department with their fitment and invoicing needs.
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Positions:
- Parts & Accessories Consultant
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As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:
1. Customer Service
- Provide excellence customer service to all of the dealership’s customers.
- Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
- Greet customers immediately, in a courteous and friendly manner.
- Develop and share knowledge of all Parts and Accessories, Merchandise and parts history.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
- Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
- Accept cash & credit card payments for merchandise purchases.
- Keep cash register accurate.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2. Service Department Support
- Update inventory control system and parts catalogue.
- Notify service personnel when special parts or back-ordered parts are received.
- Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
- Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- If required, take service technicians’ orders for parts and fill them as fast as possible.
- Recommend related Parts and Accessories, which may be required for a job.
- Supply cost of parts information on repair orders
3. Clean & Efficient Parts & Accessories Environment
- Receive and process parts from logistics, check parts received against purchase invoice and prepare product for showroom floor.
- Conduct or participate in periodic physical inventory of all parts & merchandise (counts, reports etc.).
- Ensure parts & merchandise displays are stocked, clean, and appealing to customers.
- Maintain updated customer profiles/information.
- Become familiar and efficient with all phases of the computer system required for P&A management.
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Requirements
To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:
- Strong customer service and communication skills.
- Familiarity with parts and accessories (H-D experience is a plus!)
- Ability to handle multiple tasks under pressure.
- Proficiency in English and a friendly, approachable personality.
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Desired skills & experience
- Proficient use of the English language
- H-D experience would be an added advantage
- Good health and friendly personality
- Able to remain calm and work under pressure
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About Company:
H.E. Abdulla Al Masaood is the founder, CEO and Chairman of Abdulla Al Masaood & Sons. His two sons, Humaid Al Masaood and Khalifa Al Masaood, are members of the Board of Directors and take an active role in assisting their father in developing and executing his vision for the company.
The Group employs a strong network of professionals in it's legal, financial and marketing departments, to support Group businesses in achieving their goals.
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How to Apply?
To be considered for any career position at Abdulla Al Masaood & Sons (AMS), please apply through the application form or send your updated CV in Word or PDF format to Here
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