Hiring: Customer Success Manager | Interact Software | Latest Jobs in Dubai 2024

 

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in New York, Tulsa, and Manchester, we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

   

Description

As an Enterprise Customer Success Manager, you are responsible for ensuring our most strategic customers derive value from our solutions throughout their lifecycle. You will lead onboarding, drive project management initiatives, and provide ongoing support, while fostering strong relationships to ensure customer success, retention, and growth.

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Positions:

• Customer Success Manager

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Responsibilities

As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:

• Lead customer onboarding, managing project timelines, budgets and quality, aligning internal and customer resources, and ensuring smooth implementation.
• Build and maintain relationships across complex, multi-divisional organizations.
• Manage all customer interactions, from onboarding to expansion, with a focus on clear communication and seamless transitions.
• Lead regular strategic conversations to align on goals, track progress, and uncover new opportunities.
• Provide basic technical support and ensure timely issue resolution, collaborating with internal teams as needed.
• Track and analyze customer health data to proactively address issues and reduce churn risk.
• Identify and drive upsell and expansion opportunities to meet business targets.
• Stay up-to-date with product features and functionality, guiding customers on relevant use cases.
• Advocate for customers internally by translating feedback into actionable insights.
• Maintain accurate account data for billing, forecasting, and decision-making.

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Requirements

To qualify for the Latest Jobs in Dubai, applicants should meet the following requirements:

• Bachelor's degree or equivalent experience.
• Proven success in managing global, enterprise customers (SaaS experience preferred).
• Strong project management skills with the ability to lead complex onboarding processes.
• Basic technical support skills, able to troubleshoot and resolve customer issues.
• Proficiency in Arabic and English (verbal and written).
• In-depth knowledge of Customer Success practices, including retention strategies, opportunity identification, and escalation management.
• Familiarity with customer success tools and systems.
• Advanced skills in MS365.
• Results-driven, with strong organization and prioritization skills.
• Skilled in influencing and aligning stakeholders to achieve outcomes.
• Effective communicator, both in writing and speaking, across all levels.
• Proactive problem solver, balancing customer-first solutions with business needs.
• Resilient, optimistic, and realistic in driving customer success.

Latest Jobs in Dubai >> Click Here <<

About Interact Software

Interact is an enterprise intranet software company serving over 1,000 customers and millions of employees.

Our mission is to inform and connect every organization's greatest asset: its people.

For more than 15 years, Interact has worked with organizations like Levi’s, Sony PlayStation, Teva Pharmaceuticals and Domino’s to delivering outstanding intranet experiences.

Interact has offices in New York, Tulsa, and Manchester and operates across the whole of the US and Canada, EMEA, and Australia.

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Unlock Your Future with the Latest Jobs in Dubai

Dubai is a thriving hub of innovation and opportunity, and the Latest Jobs in Dubai provide the perfect platform for you to advance your career. Whether you're looking for a fresh start or aiming to take the next step in your professional journey, the diverse range of Jobs in Dubai ensures there's something for everyone.

Don’t miss your chance to be part of one of the world’s most exciting work environments. Explore the Latest Jobs in Dubai today, apply for the role that suits your expertise, and take the first step towards a rewarding and fulfilling career.

About Company:

Interact delivers enterprise-grade intranet software to over 1,000 customers and millions of employees worldwide.

Our mission is to inform and connect every organization's greatest asset: its people.

 

For more than 15 years, Interact has worked with organizations such as Levi Strauss & Co., New York Life, Teva Pharmaceuticals, and Domino’s to deliver outstanding intranet experiences.

Interact has offices in New York, Tulsa, and Manchester and operates across North America, EMEA, and Australia.

Latest Jobs in Dubai >> Click Here <<

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How to Apply?

To be considered for any career position at Interact Software, please apply through the application form or send your updated CV in Word or PDF format to Here

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