Hiring: Customer Service Assistant | Planet | Latest Jobs in Dubai 2024

Description

We are seeking a dedicated and customer-focused Customer Service Assistant to join our team in Dubai. In this full-time, onsite position, you will handle customer inquiries, resolve issues, and provide support to both shoppers and merchants. 

The ideal candidate will be responsible for ensuring first-contact resolution, offering administrative support, and coordinating with other departments to align business processes. This role also involves resolving customer complaints via various communication channels such as phone, email, and social media.

Are you looking to explore Latest Jobs in Dubai? Whether you're a seasoned professional or just starting your career, Dubai is filled with exciting job opportunities in a variety of sectors. We bring you the Jobs in Dubai that fit your skills and experience.

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Positions:

• Customer Service Assistant

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Responsibilities

As a successful candidate for the Latest Jobs in Dubai, your responsibilities may include:

• Strive for first contact resolution when dealing with all shoppers, merchants and other callers on a day-to-day basis.
• Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of tourist & merchant issues queries and bring them to a resolution.
• Provide cover to other Customer Service staff for planned and unplanned absences. Providing general administrative support.
• Be fully familiar and understand authority level and ultimate accountability of this role.
• Liaise regularly with Customer Service Manager, centralised Customer Service Supervisor and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
• To meet business needs, this role might also include other administrative tasks.
• Cooperate with other departments of the company to ensure the processes are aligned
• Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail, or social media.

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Unlock Your Future with the Latest Jobs in Dubai

Dubai is a thriving hub of innovation and opportunity, and the Latest Jobs in Dubai provide the perfect platform for you to advance your career. Whether you're looking for a fresh start or aiming to take the next step in your professional journey, the diverse range of Jobs in Dubai ensures there's something for everyone.

Don’t miss your chance to be part of one of the world’s most exciting work environments. Explore the Latest Jobs in Dubai today, apply for the role that suits your expertise, and take the first step towards a rewarding and fulfilling career.

About Company:

Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day.

Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets.

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How to Apply?

To be considered for any career position at Planet, please apply through the application form or send your updated CV in Word or PDF format to Here

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