Description
We're seeking a talented Retail Services Specialist to join our Emirates Inflight Retail & HQ Retail Services team!
- Retail Services Specialist
In this crucial role, you'll collaborate with the Retail Manager to drive operational excellence across our diverse business units. Your efforts will ensure an exceptional experience across all sales channels, from new outlets to online platforms.
If you have a passion for retail operations, strong marketing acumen, and excel in a dynamic environment, we’d love to hear from you! Experience in marketing communication, brand development, and visual merchandising is key.
To support and assist Retail Manager in planning, organising, and controlling the operational aspects of Emirates Inflight Retail & HQ Retail Services which are complete multi-dimensional business units in which the results are measured in terms of profit and loss. This role is specifically responsible for the operational aspects of the business with direct reports across two or more cost centres.
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- Assist Retail Manager in set up and operational aspects of all sales channels such as new outlets, shops, pre-order, internet and intranet retailing, and potentially mail-order deliveries to enable Retail Services to maximise potential revenue return.
- Research new products and analyse product categories for improved revenue through various sales channels. To be responsible for the initial contact with local suppliers and short listing of products for presentation to the Manager, liaising with P&L, and ensuring suppliers' terms and conditions meet EK needs.
- Control stock movements both incoming and outgoing from suppliers, ensuring the correct quantity/specifications are delivered and monitoring the timely delivery of all products. Act as a liaison between the suppliers, Emirates, and the bonded warehouse to ensure continuity of availability of products to meet our customer's requirements. To work in conjunction with the Business Analyst and P&L Forecast and adjust stock requirements to ensure the optimal stock holding level and to ensure that adequate storage is available for same.
- Monitor competitor Retail products and where necessary provide inputs to sales strategy to enable us to enhance and develop Emirates offering to ensure that Emirates products remain competitive and a leader in the field of Inflight Retail sales and Shops Sales.
- Monitor, evaluate and report product defects or brochure quality with a view to identifying poor quality trends, and accurately determining the cause of potential problems. Where the cause is external the jobholder will take appropriate action with the supplier to remedy the problem and avert future reoccurrence. To actively seek and obtain customer feedback and manage customer complaints
- Understand and apply the Service Delivery Quality Policy Statement enthusiastically to fully satisfy our customers first time every time.
- Lead and coach team members to promote a high-performance culture, team collaboration, and ongoing upskilling and development. Conduct regular performance management reviews to meet objectives and development plans that are set out and provide regular feedback.
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Requirements
This job might be for you if you have:
Qualifications:
- Degree or Honours (12+3 or equivalent).
Experience:
- In-Flight Service. In-flight Administration (8+ years).
- Must have a strong background in marketing (experience in managing shops).
Knowledge/Skills:
- Experience in In-Flight Service. In-flight Administration.
- Working experience within a Customer Service industry in a Sales and Marketing or Finance role.
- Knowledge of Duty-Free sales in the transport industry.
- Advanced knowledge of PC skills, MS Office software, and Databases.
- Ability to lead a team, inspiring confidence and facilitating development.
- Data Analytic skills, creating reports and analysing data.
- Excellent communication skills both in written and spoken English and interpersonal skills.
- Experience in creating communication artwork with a creative mindset and visual merchandising.
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Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
About Company:
Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers
Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. To find out more about the career opportunities the Emirates Groups offers and how to become part of our future growth and rapid success, visit emirates.com/careers
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How to Apply?
To be considered for any career position at Emirates, please apply through the application form or send your updated CV in Word or PDF format to Here
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