Hiring: Customer Service Representatives | Emirates Transport | Dubai

 

  

Description

🚨 Exciting Opportunity Alert! 🚨

EmiratesTransport is on the lookout for enthusiastic Customer Service Representatives to join our team. If you have 2-3 years of experience in customer communication and a passion for service excellence, we’d love to hear from you! 

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Responsibilities

• Answer customer calls and respond to their needs. 
• Inquire about the type of service required from the customer and take appropriate action. 
• Identify the nature of the malfunction and communicate with relevant parties to provide the necessary service. 
• Review contract terms and determine the feasibility of providing the service based on the customer's status (new, existing, member, etc.). 
• Direct emergency technicians and tow trucks to the location of the malfunction and inform them of the issue. 
• Follow up with the customer regarding any outstanding payments related to the service provided. 
• Communicate with clients regarding any surveys or follow-ups related to customer satisfaction.. 
• Adhere to safety, environmental, and occupational health guidelines at the workplace. 
• Perform any other duties within the scope of the job responsibilities. 

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Requirements

• 2-3 years of experience in customer communication
• A passion for service excellence

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About Company:

Emirates Transport was established pursuant to Federal Law No. 17 of 1981, with the purpose of regulating, managing, and supervising the operation of transport and maintenance services for various government, federal, and local entities, a role that helps to boost the national economy of the state.

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How to Apply?

To be considered for any career position at Emirates Transport, please apply through the application form or send your updated CV in Word or PDF format to Here

Interested candidates can send your CV to:

• careers@et.ae

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