Hiring: Digital Services Lead | Sharjah Islamic Bank | Sharjah

Digital Services Lead

Description

 Responsible to define Digital journey to transform Retail product experience, develop business cases and establish a shared vision across the bank by building consensus among all key stakeholders.

Lead the planning, implementation and delivery of underline initiatives across customer touchpoints in alignment with Digital roadmap to offer digital customer experience and improve operational efficiency. 

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Job Details

💼 Job Title	Digital Services Lead
🏣 Company Name	Sharjah Islamic Bank
🏗️ Industry	Bank
👔 Career Type	Permanent
📍 Job Location	Sharjah
💰 Salary	Will be discuss
👨🏻‍💼 Experience	Min 5 years experience
⏳ Job Type	Full Time
👫 Gender	Male/Female
🌏 Nationality	Any

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Responsibilities

• Develop seamless customer journeys & paperless processes to allow usage of mobility platforms by bank employees for sales & service. Ensuring complete compliance with Central bank guidelines & policies. Build backend framework to increase the overall automation/ instant straight through processing.
• Collaborate with Product Managers and other stakeholders to design customer journeys for Personal Finance, Credit Cards &retail products to increase revenue streams and improve customer experience
• Responsible to manage underline digital roadmap initiatives starting from ideation, customer journey, scope (user stories), UI/UX designs, development, UAT, training material, user training and rollout.
• Conduct in-depth comparative analysis of digital services offered by other banks in UAE to Identify gaps and initiated changes in order to obtain the optimum competitive positioning for the business
• Identify current market technology trends relevant to the development of new digital platforms and gain knowledge on selected technologies, in order to develop, communicate, and implement business solutions aligned with global and regional strategy.

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Requirements

• Minimum 5 to 7 years of experience in digital analysis & transformation of Retail Products (Personal Finance, Credit Card, Retail customer Onboarding) preferably in financial institution. .
• Fields: Digital Services
• A confident and impactful communicator, both written and verbal, able to clearly explain digital transformation ideas to non-technical audiences and business goals to technical team. Able to successfully pursue new opportunities and sell on.
• Entrepreneurial self-starter who is self-motivated and also a team player with a professional presence
• Manage a diverse range of stakeholders, C Level and below, internal/external, onshore & offshore
• Being empathetic towards both customers and team should be part of winning personality on this role
• Knowledge and experience of Digital Payments, Product Development or Project Management experience
• Knowledge and experience of Lean and Agile software development process
• Experience preparing comprehensive competitive analysis
• Experience incorporating technology into real business applications
• Sound knowledge of banking products, processes and operations.

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About Company

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

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How to Apply?

To be considered for any career position at Sharjah Islamic Bank, please apply through the application form or send your updated CV in Word or PDF format to Here

Sharjah Islamic Bank Career

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