Hiring: Customer Care Manager | Al Fanar Gas Group | Abu Dhabi

Customer Care Manager

Description

Are you looking for a new challenge and the opportunity to grow in your career? Look no further than our company!

At Al Fanar Gas Group we are currently seeking a talented Customer Care Manager to join our team.

If you have a passion to deliver a 360 customer experience and a proven track record of the below requirements send your resume to us.

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Job Details

💼 Job Title	Customer Care Manager
🏣 Company Name	Al Fanar Gas Group
🏗️ Industry	Oil & Gas
👔 Career Type	Permanent
📍 Job Location	Abu Dhabi
💰 Salary	Will be discuss
👨🏻‍💼 Experience	Min 2 years experience
⏳ Job Type	Full Time
👫 Gender	Male/Female
🌏 Nationality	Any

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Responsibilities

• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated and maximize efficiency and customer satisfaction.
• Assess service statistics and prepare detailed reports on your findings.
• Establish clear KPls to the agents and monitor the execution.
• Participate in the whole setup of the newly established happiness center
• Monitor the performance of the call center and regularly provide feedback.
• Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.

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About Company

Al Fanar Gas Group is one of the UAE’s leading oil and gas company, specializing in distribution, external & internal installation of central systems for Liquefied Petroleum Gas (LPG), Synthetic Natural Gas (SNG) and Natural Gas (NG) for Residential, Commercial, and Industrial entities all over the UAE for more than 31 years.

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How to Apply?

To be considered for any career position at Al Fanar Gas Group, please apply through the application form or send your updated CV in Word or PDF format to Mail ID

Interested candidates can send your CV to:

• recruitment@alfanargas.com

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