Hiring: Senior Network Operations Analyst - Mastercard | Dubai

Senior Network Operations Analyst

Description

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. 

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

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Job Details

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• Title : Senior Network Operations Analyst
• Company Name : Mastercard
• Industry: Network Security
• Career: Permanent
• Job Location: Dubai
• Salary: Will be discuss
• Experience: Relevant Experience 
• Job Type: Full Time
• Gender: Male/Female
• Nationality: Any

Responsibilities

• Provide operational support for Mastercard’s environment with an emphasis on infrastructure and transactions technologies.
• Perform Tier II support functions for the Mastercard Operations Command Center (OCC).
• Manage Customer & Regional Incident Communication and handle level 1 escalations with vendors, and internal application owners.
• Proactive operational analysis at multiple level (network, customer, product, application )
• Perform Incident Root Cause Analysis, ensure effective resolution and corrective steps are incorporated.
• Help reduce Incident Impact/duration and report on the overall health of the Network in the region.
• Identify and Improve network diversity & resiliency in collaboration with vendors and internal engineering teams.
• Support Presales, new depolyements and post deployment activities within the region including capacity analysis of large scale projects.
• Partner with cross-functional support teams in improving the proprietary tools and systems.
• Provide White Glove Support for Critical Care Customers.

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Requirements

• Previous experience of providing Level 2 and level 3 operational support.
• Previous experience in medium/large multinational companies in an operations management/support roles.
• Proven ability and excellent track record in meeting and exceeding customer specific SLA's coupled with solid problem solving skills.
• Proficient in providing statistical data to Senior Management.Proven ability to assess critical incidents, evaluate risks and orchestrate incident resolutions.
• Experience in payment industry and knowledge of payment transactions flows (Preferred).
• Good process understanding and knowledge COBIT 5 / ITIL (Preferred).
• Strong knowledge on Cisco’s products especially routers, switches, wireless, ACS.
• Strong knowledge on Monitoring tools, routing protocols and MPLS technologies.
• SDWAN knowledge would be an added advantage.

Qualifications

• Bachelor’s degree in IT or equivalent
• ITIL v3 Foundation certification or equivalent.
• CCNA.
• CCNP : Routing and Switching is an advantage.

About Company

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

How to Apply?

Interested candidates who wish to know more details about latest jobs at Mastercard and to apply for Mastercard directly - View & Apply

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