Helpdesk Operator
Description
Serco is currently bidding for a new project in Riyadh and we are looking for a Helpdesk Operator to respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance.
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Job Details
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- Title : Helpdesk Operator
- Company Name : Serco
- Industry: Public Services
- Career: Permanent
- Job Location: Abu Dhabi
- Salary: Will be discuss
- Experience: Min 2 years experience
- Job Type: Full Time
- Gender: Male/Female
- Nationality: Any
Responsibilities
- Delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards.
- Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
- Answer calls within the agreed KPI (Key Performance Indicator) and fast and efficient handling of queries with clients.
- Record tenant/Client and system fault requests on the CAFM system accurately.
- Assign, generate and schedule job cards for technicians and building managers.
- Communication with site management and staff relating to calls/emails received.
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Requirements
- Minimum two (2) years' experience in office environment using keyboard skills.
- Excellent Phone Manner.
- Excellent Customer Handling skills.
- Excellent Email Handling Skills.
- Excellent data entry skills.
- Well-developed customer service skills.
- English spoken and written is essential.
- Arabic is a MUST
- Knowledge of the property and facility management.
- Technical knowledge of building services operations is an advantage.
- Have understanding in the principles of Quality Assurance and working to procedures.
- Have an understanding and experience of using computerised logging systems.
- Ideally experience in use of CAFM system.
- Ideally a degree holder in business administration or related discipline
How to Apply?
Interested candidates who wish to know more details about latest jobs at Serco and to apply for Serco directly - View & Apply
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