Customer Service Executive
Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
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Job Details
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- Title : Customer Service Executive
- Company Name : GCC Exchange
- Industry: Banking / Financial Services
- Career: Permanent
- Job Location: Dubai
- Salary: Will be discuss
- Experience: 2 – 3 Years Experience
- Job Type: Full Time
- Gender: Male/Female
- Nationality: Any
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
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Requirements
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
About Company Profile
At GCC Exchange, principles and values are not just words but foundations for our exponential growth. With strong fundamentals and clear Vision and Mission, we aim to provide excellent service which is our real currency.
GCC Exchange has grown from their first branch in Dubai - UAE to a total of eight branches in the UAE and five other subsidiaries around the world which include United Kingdom, Hong Kong, Seychelles, Fiji and Singapore. In a short timeframe the group has won over the hearts of their customers with friendly and efficient employees, safe yet simple procedures, transparent, timely and quality services. They have grown to be a leader in the remittance business coupling low service charges with unmatched exchange rates enabling customers to send money back to their loved ones with ease.
How to Apply?
Interested candidates who wish to know more details about latest jobs at GCC Exchange and to apply for GCC Exchange directly - View & Apply
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